Dar Al Shifa Hospital strives to improve the patient experience through the Patient Experience Department, which is concerned with the set of patient interactions with the hospital’s healthcare system, including the care provided by healthcare providers, nurses and hospital staff.

The patient experience includes many aspects of providing healthcare to patients as an essential component in assessing the level of healthcare quality, such as obtaining appointments at appropriate times, improving the patient’s journey through hospital departments, ease of access to information and good communication methods with healthcare providers.

Looking at the various aspects of the patient experience, we can assess the extent to which patients receive healthcare that takes into account and responds to each patient’s preferences and needs, as well as emphasizing their rights and obligations that are consistent with their values. The Patient Experience Department also studies the extent of patient satisfaction through periodic questionnaires, setting indicators for them and objectively analyzing the questionnaires to find appropriate ways to improve and improve patient satisfaction